Can someone explain me why I am not able to download the version I have bought last year as i have lost the copy of it and wanted to download it again but now asking me to pay again why do I need to pay for the software I paid months ago? Is it possible to download the version I have paid for please?
Accepted AnswerGerminal CampsOffline1Hello,
Accepted Answer0I wasn't aware of that thanks for reminding but I have bought several components and none of them stopping you to access the old versions even they upgraded several times, I know you have these T&C but to be fair you should let clients to access the product they already bought from you. Thanks again for your informative and kind response.
Accepted AnswerGerminal CampsOffline0Hello!
The problem is that the version that you would have would be 1 year old, and we don't keep such old versions in the server...
For example, if your subscription expired only a couple weeks ago, I would have no problem giving you access to download the previous version (which you had access to) because it would still be on our server, I could just enable the access for you temporarily so you could download it.
The problem is that this version is a year old and we don't keep it, so I can't just "enable" your subscription momentarily.. do you know what I mean?
The only version I can give you access to is the latest one, and as it is logical I can't do that unless you're subscribed..
Hope you understand!
All the best,
Accepted Answer0I totally do understand you I have just lost all my files recently and thought maybe I can download this one from your servers, but I see you dont keep it on, and its based on time limited access, and i recommend you to let us download even the old version copies (as a costumer. And if you can let me to download that version again I will appreciate.
Germinal Campsmore than a month agoif I could I would, but as I explained, I just can't, we don't have those files anymore with subscriptions we can activate even momentarily to allow download. it simply isn't there..