aguleken
aguleken
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Can someone explain me why I am not able to download the version I have bought last year as i have lost the copy of it and wanted to download it again but now asking me to pay again why do I need to pay for the software I paid months ago? Is it possible to download the version I have paid for please?
Responses (4)
  • Accepted Answer

    Thursday, July 30 2015, 09:41 AM - #Permalink
    1
    Hello,

    Your subscription ended on 13 september 2014, almost a year ago... You need an active subscription to have access to the files, that's why you can't download: the subscription is expired. Please see the terms of use (in particular points 3 and 4) for clarification: http://www.joomlathat.com/terms-of-use
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  • Accepted Answer

    aguleken
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    Thursday, July 30 2015, 06:44 PM - #Permalink
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    I wasn't aware of that thanks for reminding but I have bought several components and none of them stopping you to access the old versions even they upgraded several times, I know you have these T&C but to be fair you should let clients to access the product they already bought from you. Thanks again for your informative and kind response.
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  • Accepted Answer

    Thursday, July 30 2015, 06:48 PM - #Permalink
    0
    Hello!

    The problem is that the version that you would have would be 1 year old, and we don't keep such old versions in the server...

    For example, if your subscription expired only a couple weeks ago, I would have no problem giving you access to download the previous version (which you had access to) because it would still be on our server, I could just enable the access for you temporarily so you could download it.

    The problem is that this version is a year old and we don't keep it, so I can't just "enable" your subscription momentarily.. do you know what I mean?

    The only version I can give you access to is the latest one, and as it is logical I can't do that unless you're subscribed..

    Hope you understand! :)

    All the best,
    Germi
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  • Accepted Answer

    aguleken
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    Thursday, July 30 2015, 07:19 PM - #Permalink
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    I totally do understand you ;) I have just lost all my files recently and thought maybe I can download this one from your servers, but I see you dont keep it on, and its based on time limited access, and i recommend you to let us download even the old version copies (as a costumer;). And if you can let me to download that version again I will appreciate.

    A.
    • Germinal Camps
      more than a month ago
      if I could I would, but as I explained, I just can't, we don't have those files anymore with subscriptions we can activate even momentarily to allow download. it simply isn't there..
      thanks!
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