Non existant support

MrBean
MrBean
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We purchased Affiliate pro software nearly 2 months ago because it was supposed to track Membership sign ups with Membership Pro - we still have not been able to get this working and will now have to look at alternatives. I've posted support request here which hasn't been answered for over a month - support seems very poor - I will be noting this on Joomla extensions site and requesting a full refund if some attempt isn't made to offer support and get it working!
Responses (4)
  • Accepted Answer

    Tuesday, November 03 2020, 12:53 PM - #Permalink
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    Hello

    I'm very sorry for the delay

    Could you send me admin access at support@ joomlathat.com so I can test this?

    thanks
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  • Accepted Answer

    MrBean
    MrBean
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    Thursday, November 26 2020, 07:09 PM - #Permalink
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    I emailed you the login details - noticed you have accesses the site - is there any way to get this working - I fear we will need to abandon this extension?
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  • Accepted Answer

    MrBean
    MrBean
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    Tuesday, February 16 2021, 01:14 AM - #Permalink
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    How come I'm getting Zero support here - how long does it take?!!! Think I'm going to have to post a review on Joomla Extensions!!
    • Germinal Camps
      2 weeks ago
      I'm very sorry, I keep missing the emails that notify my new forum entries.
      Which email account did you send me the details from?
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  • Accepted Answer

    MrBean
    MrBean
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    Tuesday, February 16 2021, 10:02 PM - #Permalink
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    I sent the details too: support@joomlathat.com - have just resent
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