Player problem

michael
michael
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Hey, I purchased this product 4 days ago and its awesome...Came across a major issue for its purpose on my website...as im not an advanced programmer im hoping there is a minor resolve..
It will not display player on mobile devices.
I Made sure before purchasing that it worked on my mobile device..

My Player will not display on mobile devices but there is a box there where the player is supposed to be when browsed via mobile device...

However when browsing your website with mobile device it displays fine..

My player displays fine on my computer...

plugins installed and enabled
plg_jwplayer, plg_muscol, plg_myalbums_cb, plg_search_albums, plg_showalbum
Joomla version..2.5

Not as immediately urgent but as a reminder, I am also awaiting a response from you regarding the upload song/artist errors i was receiving which i had furnished the link details to you as you requested.
Thanks
Responses (7)
  • Accepted Answer

    greengeek
    greengeek
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    Monday, November 05 2012, 02:17 AM - #Permalink
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    What mobile device are you using? I just visited your site on the bussy times - danny page and it played just fine for me on an iphone 4. It showed the generic black box with the quick time play button in the middle. I hit the play button and it switches over to the iphones built in player and starts playing.
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  • Accepted Answer

    michael
    michael
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    Monday, November 05 2012, 03:27 AM - #Permalink
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    thanks friend..so i checked how the player looks on my ipad..dont have an iphone available...and the player is called automatically...for some reason..i am using an android phone..on a samsung galaxy 2..and the player displays a blank screen (with a no media player image movie screen kinda image) if i click the little green play button next to the song...i will see a loading bar in the black screen...and it will play but there are no control options...and the screen remains black..
    ..if i click on the song title...
    i will be redirected to the song page but without..
    the control bar only displays as a (no media player image)
    there is no other option to play a song as no green play button is on this page...the only options displayed are the
    add to playlist button...the video button (which does not call the youtube video url).....the download button (which is working) ...and the buy button...
    the video option that displays on the page will not show either..only a no image icon...
    funny thing is that these features work on the demo site on my phone...
    so im hoping there were some general configurations that needs adjusting...or maybe some simple step by step core hacks.
    Thanks for the help friend...in youve any advice it would be helpful...
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  • Accepted Answer

    Monday, November 05 2012, 11:33 AM - #Permalink
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    the song title links to the song page, yes.

    so the problem is you don't see the buttons on the song page?
    your post is a bit confusing.. ;) is there a way you can do a couple screenshots of what you see?¿
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  • Accepted Answer

    michael
    michael
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    Monday, November 05 2012, 01:51 PM - #Permalink
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    Sorry for any confusion and thanks for responding......heres 2 images on an android device.....another member said it comes up on his iphone the prior post...which i then checked my website on an ipad and another android phone which they all worked...but for some reason the player will not display on ...some models of android phones...whats peculiar is that i checked your demo website with my android phone and the player displayed properly...and then checked my website with my same android phone and it would not display the player...so what i initially thought was a limitation now seems to be an issue with my installation or configuration..thanks again....
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  • Accepted Answer

    Monday, November 05 2012, 07:19 PM - #Permalink
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    I can't see the screenshots...! :)
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  • Accepted Answer

    michael
    michael
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    Monday, November 05 2012, 08:56 PM - #Permalink
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    Sorry for the poor pics....didnt realize camera was on 3 mp...
    heres a better example...
    http://goodtimetrips.com/index.php/music-collection-help
    My player is not showing up like it is on your demo site with the same phone

    Thanks for any help
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  • Accepted Answer

    Thursday, November 08 2012, 11:47 AM - #Permalink
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    oh..! sorry.. here are the screenshots!! I see them now. sorry!

    ok I see what you mean. you see it correctly on our site but not on yours!
    is it possible that you have not installed the music collection's CORE plugin?
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