cant download ms for 1.5 joomla

Emir
Emir
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Hi,

I just bought music solutions for joomla 1.5 also but i am not able to download it. I can download all the modules but the component it self redirects me to the blank page?

Can you please tell me why? :)

Thank you
Responses (8)
  • Accepted Answer

    Monday, May 09 2011, 09:49 PM - #Permalink
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    please try again (I have just tested and the download link works ok for me....!)

    can you try with a different broswer?

    Germi
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  • Accepted Answer

    Emir
    Emir
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    Monday, May 09 2011, 09:52 PM - #Permalink
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    Yes it works now! I tried with google chrome and now its ok :)

    Thank you germi for your quick response :)
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  • Accepted Answer

    Tuesday, May 10 2011, 06:53 PM - #Permalink
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    Hi,
    Just bought now the plugin.
    I downloaded the plug-in ok but I can't download the extensions.
    Please help.
    Thanks.
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  • Accepted Answer

    Tuesday, May 10 2011, 09:07 PM - #Permalink
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    Hello Karen,
    Can you try again? Everything seems normal on our side...
    I'll check the database to see if there any irregularity. I'll contact you in a couple hours

    Germi
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  • Accepted Answer

    Tuesday, May 10 2011, 10:38 PM - #Permalink
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    I checked again, everything looks normal on our side...

    please try to download again (maybe try a different browser to download the files...)

    please let me know ASAP!
    :)

    Germi
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  • Accepted Answer

    Wednesday, May 11 2011, 05:54 AM - #Permalink
    0
    Hello germi,
    Still having problems.
    I try to download from http://www.joomlamusicsolutions.com/downloads/cat_view/38-extensions.html?lang=en but I just get the error:
    "To download this item, you must be logged in as the user you used to purchase the component, and have an active subscription", and I am logged in of course.
    I also tried from Chrome, with no luck. Am I doing something wrong?
    Thank you for your help.
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  • Accepted Answer

    Wednesday, May 11 2011, 08:27 AM - #Permalink
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    oh!!

    sorry, I thought you had problems downloading the component itself (which you can download with no problem from YOUR ORDERS menu, not the download menu)

    there's a small error on the permissions of that file you are trying to download :) let me take care of it!!

    you'll be able to download it in no time!

    meanwhile, I hope you can close the "paypal dispute" you opened earlier :)

    best,
    Germi
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  • Accepted Answer

    Wednesday, May 11 2011, 08:34 AM - #Permalink
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    SOLVED!!

    I found the issue, and corrected it.

    you should be able to download it now with no problems!

    please let me know!

    Germi
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