Max Payne
Max Payne
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I've attached 2 affiliate account front-end screencaps - one showing zero referrals under Traffic Logs tab, the other showing 4 referrals under My Accounts tab. Can you explain why these two numbers aren't both 4?

Thanks!
Responses (8)
  • Accepted Answer

    Max Payne
    Max Payne
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    Tuesday, September 07 2021, 01:02 AM - #Permalink
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    After a period of time, sometime over the last 2 days, the referral numbers have corrected. They are both 6 now. Why would Traffic Logs number of referrals lag the number under My Accounts?
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  • Accepted Answer

    Tuesday, September 07 2021, 01:19 PM - #Permalink
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    Hi

    in your screenshots, the first one is "filtered" by the Z account - probably that's the reason (in the second one, there i no filter)
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  • Accepted Answer

    Max Payne
    Max Payne
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    Wednesday, October 06 2021, 06:26 AM - #Permalink
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    I don't think that's the reason Germinal. Take a look at these screencaps, on new activity.

    1 - Traffic Logs tab shows 0 referrals, though list shows 4, contentstats shows 0
    2 - if I switch filter to "all-time", it correctly shows 4 referrals, but contentstats shows 0
    3 - My Links tab correctly shows 4 referrals
    4 - Conversions tab shows 1 conversion, correctly, but contentstats shows 0

    This seems likely to be an easy fix. Are you available to help?
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  • Accepted Answer

    Max Payne
    Max Payne
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    Wednesday, October 06 2021, 07:54 AM - #Permalink
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    Germinal, do you have another developer that can help me out? This is an important project, and I like the idea of using your Affiliate component. If support is difficult for you, then I am hesitant.
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  • Accepted Answer

    Max Payne
    Max Payne
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    Wednesday, October 06 2021, 08:14 AM - #Permalink
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    A couple more screenshots with this referral discrepancy across traffic logs, accounts (my links tab), and content stats plugin. See attached.

    Included global config timezone and the content stats plug-in time difference setting.
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  • Accepted Answer

    Max Payne
    Max Payne
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    Wednesday, October 06 2021, 08:14 AM - #Permalink
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    Sharing super user log-in with you would be best. If you can take this forum entry private.. it would be best.
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  • Accepted Answer

    Thursday, October 07 2021, 10:49 AM - #Permalink
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    sorry, I've been away.
    You can send me login at support@ joomlathat.com
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  • Accepted Answer

    Max Payne
    Max Payne
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    Tuesday, October 19 2021, 12:47 AM - #Permalink
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    I sent an email, thank you.
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