Trackick failure - how to check?

FDE698
FDE698
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Hallo, i use Joomla 3.8.13 and J2Store newest version and your affiliate tracker, newest version.
A long period all was fine. But i did not check it some time. Now i saw, that the logs are ok until today - but since Mai 2018 no one conversion.
Basicly the shop is running, 10 -20 sales every day.

And logs are inside about 10.000 ... but no one has bought? No sale - no conversation? Hm ... looks lik a technical fail.

Beacuse the logs are counted, the Link / url is fine, i would say.

But how can i test, what do i have to check, why no conversion is tracked?

Thanks for any help.
Best regards
Frank
Responses (2)
  • Accepted Answer

    Thursday, December 06 2018, 07:51 PM - #Permalink
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    can you make a manual test?

    just access the site using an affiliate link (on an "incognito" window on your browser). purchase something (you don't have to finish the process and pay).
    in the backend, just set the order as completed. does the conversion appear?
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  • Accepted Answer

    FDE698
    FDE698
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    Friday, December 07 2018, 09:43 AM - #Permalink
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    Hallo, thanks very much.
    Yes - that helps. Because of that, we found a fail in payment config.
    Best regards
    Frank
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