could it be that the folder hasn't rthe correct writting permissions? could you check that?

the folders have 755....is that ok?

755 should be ok, yes... maybe the folder owner is not setted correctly?
if you can't upload files manually, this could be it..!

thanks for your fantastic and quick responses. I am able to sftp just fine to the respective folders. what should the folder owner be?

owner is 507 and group is 504

the same as the rest of your folders. can you check that?

hmm, my account is folder owner. should it be system?

should be the same as the other folders in joomla, whatever it is

yes. all the folders are owned by same account: my account.

then it's very strange that you can't save files in it.. can you post a link to your site?

Germi, yes I can post files no problem. Also from the admin backend I can apparently upload an .jpg. It just doesn't show up either in the admin component or on the frontend....

http://www.minochristante.com

no.. there's some problem. Look: http://www.minochristante.com/images/albums/man+guitar300.jpg

the image does not exist...!

uh, duh. Er, do I need to upload manually album pics normally at the correct size? I thought the component uploaded, and resized the image...

the component uploads it, and resizes. of course! for some reason, in your case the image wasn't uploaded.. what's why I asked about the permissions. can you try to upload again?

I tried a test album and no go - I am being pulled away - but could you give me a checklist to do get it going and I can also email you a user account backend if possible...but won't be back for a couple of hours...

mino@tante.us

send me access to joomlamusicsolutions@gmail.com

done.

I deleted the following folders:

album_extra
- album_name
- artist_name
albums
- thumbs_40
- thumbs_115
artists
formats
tags

I then deleted the cache. Then I deleted the couple of test entries. At that point I created new folders. Each folder has permissions of 755. I then created a new entry and attempted to upload a 500x500 jpg. I got no error. A white square appeared for the test entry on the webpage but no image. I then swapped out various templates with the same issue. I then checked the folders and there was no image. Yet, when I upload an image, I am able to do so to the respective folder.

Please let me know the next troubleshooting steps to take.

Tnanks!
m.

just to clarify, "attempted to upload a 500x500 jpg" means I used the component interface, selecting the jpg on my local box, then clicking 'save' in the component interface. At this point, I was not sftping the image file.

I did that after the above failed.

please let me know if you want me to completely uninstall. Is there a how-to to properly uninstall completely on your site somewhere? I have looked but have not yet found it. Thanks.

hello!

no you don't need to uninstall. did you get the last email I sent you?
it's definitely a problem with saveing (writing) files on the folder...

could you give me FTP access?

yes a few moments please

Finally, you can use extplorer for access to files. I have had apache recompiled with suPHP and enabled. Please let me know if that will be sufficient to further troubleshoot.

Well, I was able to get an album picture to show up; however the artist pic does not.

how were you able to do it? what did you do differently than the other times?

After I recompiled apache with suPHP, turned off ftp inside Joomla 2.5 itself, and let the cache settle, it appears to work just fine as far as the images are concerned. And the player plugin works. Thanks for your stellar and timely help! I love this app. It is going to be exciting to play with with on the site - especially getting the html5 player working for iphone/ipad, and getting the stand alone player to work. Thanks.