Hello

it start happening "suddenly"? something must have changed on the site..
Please remember that you need an active subscription for technical support..

Thanks!

Yes, it happened suddenly.
We just renewed the license, can you help us?

Actually now I have disabled the plugin "Muscol - JW Player" and the files appear on the page but only for download.

How can I update this plugin? The version I have installed is 3.1.0 of March 2018.

Any Update?

can you please enable the player? otherwise I can't test...

thanks!

Hi
I enable the player, can you check again?

http://prototipo.inf.br/radio

looks like your template is compressing all JS files and it's causing some error on the process. can you try to disable this option?

I turned off the JS compressor but the player is still not working properly.

http://prototipo.inf.br/radio

Any updates?

Any updates?

The JS compressor is already disabled in our template and the JW plugin still doesn't work. Can you check again?
If you need credentials to enter our website I can send you.

https://www.pastoraldacrianca.org.br/component/muscol/p/4-programa-de-radio-viva-a-vida/44-2020/1943-1488-30-03-2020-noticias-falsas- or-fake-news? Itemid = 1559

hi

just checked, seems that the compressor is still acting... if you open the code of the page you'll see the t3-assets plugin is building all the JS and CSS files into one single file...

Hi!
It looks like I sent you the wrong link:
https://www.prototipo.inf.br/component/muscol/p/4-programa-de-radio-viva-a-vida/44-2020/1939-1484-02-03-2020-dia-internacional-da-mulher?itemid=1559

Sorry, only on the link above the compressor is off.

Any Updates?

Hello
thanks for the return.
I managed to solve the problem by removing the JS compressor from the website. (the prototype site was malfunctioning, the measure worked in the official version)