easypony
easypony
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Hi

I have a couple of questions

I just purchased the Affiliate Tracker component.
I have installed the plugins - affiliate, offline and paypal.
I have set the options with the "to" and "from" for the emails and send emails are both set to yes.

When I create a new affiliate from the administrator area and associate it to a registered user (I have created a joomla registered user account with a different email than my admin account) there are no emails at all sent out to either the user or the admin. I have tried creating an affiliate as already approved (default when adding from the back-end as an administrator) and also unchecking the approved button when creating, then approving after saving to see if that made a difference, it did not, no emails at all.

I do not want the affiliates to access the front end of the site I would like to run everything from the back-end so adding registered users and affiliates.

So, the second point is - how do I associate the PayPal address of the affiliate from the back-end to their account?

Your assistance is appreciated.
Steve
Responses (5)
  • Accepted Answer

    Saturday, September 12 2015, 07:27 PM - #Permalink
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    hello!

    are you trying this in localhost? maybe the emails are not being sent because of this.. if the the email address is assigned to the domain the emails should be sent with no problem...

    however about the second point: it's not possible to assignate the paypal email from the backend, it has to be done through the backend currently.
    however we are adding this as a new feature for a future version (adding email on backend)
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  • Accepted Answer

    easypony
    easypony
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    Sunday, September 13 2015, 12:48 PM - #Permalink
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    Hi

    The site is live. Steps I take:

    I create just a Joomla registered user with an email I can access.

    Then I create an affiliate account associating it to the Joomla registered user.

    No emails are sent to either the Joomla registered user (the new affiliate account) or the admin.

    I then try a different approach:

    Then create an affiliate account and I do not associate it with a Joomla user but instead just supply an email address in the "Contact Details" area.

    No emails are sent to either the the new affiliate account or the admin.

    As addon to the second method when I went back into the affiliate account (not assigned to a Joomla user) and assigned it to a registered Joomla user, when I saved and closed the account had disappeared from the "Account Manager" list.

    I receive system emails from the website and we also have Acymailing sending newsletters so I know the mail system is working OK.

    On the second point, that would be greatly welcomed as a feature as soon as possible. We would like to lock our site down as much as possible and one of the ways is no login from the front end. We would prefer to supply data ourselves to the affiliates that is why we bought the "Content Statistics" in conjunction. So now the only we can manage you system is to allow access to the front-end.

    I would appreciate you looking into the email problem.

    Thank you
    Steve
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  • Accepted Answer

    Monday, September 14 2015, 12:14 PM - #Permalink
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    Hello Steve,

    this looks odd. The emails should be working fine.

    Could you send us access at support@ joomlathat.com so I can take a look at this live?
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  • Accepted Answer

    easypony
    easypony
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    Monday, September 14 2015, 03:10 PM - #Permalink
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    Hi

    For sure I will email through access etc.

    Thank you
    Steve
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  • Accepted Answer

    easypony
    easypony
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    Thursday, September 17 2015, 03:12 AM - #Permalink
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    Hi

    Thank you for the reply and pointing the from address misconfiguration.

    I am sure that is not the problem although I have altered it and done a test of creating an affiliate. There were no emails to the affiliate or the admin.

    I then used the created affiliate link (from another site) went through the system and bought a ticket, the conversion was attributed to the affiliate (although we are having problems with the user_id as we are using "Event Booking" and the user is a guest) and there were no emails sent to the affiliate or the admin to say there was a conversion.

    Thank you
    Steve
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