Problems with update

Hi, I have a subscription valid until June 23 for affiliate tracker, however I am having problems updating the component to the latest version? I have 2.1.7 on my site and available in my downloads, but on my site is says version 4 is available but I get an error message when I try to use the Joomla system to update and version 4 isn't available in my downloads to update manually. I'd be grateful for some advice. Thanks in advance. Tracey
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