HELP

taindebg9
taindebg9
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Hello
We have installed Joomla 3.9.15 Hikashop 4.2.2 business.
My question is about the purchase of a client, who is not registered but is only a guest,
used the affiliate link referred to a user registered in the affiliate link system
The sale is reflected in the Hikashop, then has the status "confirmed", but is not reflected in the conversion in the affiliate link system.
I also enclose photos of the plugins that are installed

I ask for your help

Thanks
Responses (8)
  • Accepted Answer

    Wednesday, May 13 2020, 02:39 PM - #Permalink
    0
    hi

    sorry, it is not clear to me from the screenshots: which is the user that made the purchase that was not tracked?
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  • Accepted Answer

    taindebg9
    taindebg9
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    Thursday, May 14 2020, 11:10 AM - #Permalink
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    Hello

    The examples are from a working site

    I will try to recreate the sequence of operations

    1. Random customer using the affiliate link of a registered user in the affiliate link system - confirmed order - what is reflected in the affiliate system - purchase_without_registration.jpg, orders_purchase_without_registration.jpg,

    2. Registered customer using the affiliate link of a registered user in the affiliate link system - confirmed order - what is reflected in the affiliate system - purchase_registration.jpg, orders_purchase_registration.jpg

    Affilate link system - account_tracker.jpg, tracker_logs.jpg, tracker_conversions.jpg


    I look forward to your help
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  • Accepted Answer

    taindebg9
    taindebg9
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    Thursday, May 14 2020, 11:12 AM - #Permalink
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    These are the files
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  • Accepted Answer

    taindebg9
    taindebg9
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    Thursday, May 14 2020, 11:27 AM - #Permalink
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    Excuse me
    this is the configuration of the affiliate link system
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  • Accepted Answer

    taindebg9
    taindebg9
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    Sunday, May 17 2020, 08:29 PM - #Permalink
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    HELP.................................
    • Germinal Camps
      more than a month ago
      hello

      could you send me access at support@joomlathat.com so I can take a look at it directly in the website?
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  • Accepted Answer

    taindebg9
    taindebg9
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    Thursday, May 21 2020, 04:11 PM - #Permalink
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    HELP.................................
    I sent you a password and user a few days ago
    I ask for your help
    HELP.................................
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  • Accepted Answer

    taindebg9
    taindebg9
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    Monday, May 25 2020, 09:14 AM - #Permalink
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    HELP.................................
    I look forward to your help in two weeks
    HELP.................................
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  • Accepted Answer

    taindebg9
    taindebg9
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    Wednesday, June 10 2020, 09:06 AM - #Permalink
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    We have not had a decision on this issue for four weeks now
    Please help again
    If you are unable to assist, please cancel the purchase and receive a refund
    Note
    However, this is a working site and the affiliate program is important to us
    we expect your decision
    • Germinal Camps
      more than a month ago
      please check your email... we didn't receive the credentials to access your site.
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