Fraudulent Conversions Bug

geofhill
geofhill
Offline
0
Why do we get conversions listed with $$ amounts to be paid out on things that did not sell? The customer filled in the form to pay but never completed the sale but the conversion shows that we owe the affiliate money now. The only thing preventing money going out is the fact that the conversion is still in pending status. Why is a conversion created when the sale was not paid for? It's like we get cheated and will have to pay out money that we don't owe. The tracker isn't giving us love hahaha
Responses (10)
  • Accepted Answer

    Wednesday, March 29 2017, 04:11 PM - #Permalink
    0
    hello

    I answered you a couple times but got no answer... do you receive my emails?
    The reply is currently minimized Show
  • Accepted Answer

    geofhill
    geofhill
    Offline
    Tuesday, March 28 2017, 09:55 PM - #Permalink
    0
    Please make this priority #1. This continues to be a major major error. Please open admin and see transactions ID: 124-130. The customer only paid $24 one time. But the system recorded multiple conversions with multiple commission charges. This is terrible. The customer did not even pay $49, but the final item #130 is showing $49 and the conversion was automatically approved! Very bad. We did not approve this conversion. So, we manually un-approve this conversion and manually approved the correct conversion. This error MUST be fixed asap. Please. We can not use this component until it is working 100% perfect. Already it is having problems with affiliates.
    The reply is currently minimized Show
  • Accepted Answer

    geofhill
    geofhill
    Offline
    Thursday, March 16 2017, 06:24 PM - #Permalink
    0
    also, there needs to be a qualifier attached to each level. If level 8 person sells a ticket and gets conversion, but level 3 person does nothing, level 3 person should not get paid money for doing nothing. there needs to be a qualifier that verifies if the other levels had a conversion during a specific time period, ie; 30 days, 7 days, 1 year, etc. It is not fair of one person does work but all other people are lazy and still get paid.
    The reply is currently minimized Show
  • Accepted Answer

    Thursday, March 16 2017, 06:18 PM - #Permalink
    0
    thanks.

    I need FTP access as well. can you (privately) send it?
    The reply is currently minimized Show
  • Accepted Answer

    geofhill
    geofhill
    Offline
    Thursday, March 16 2017, 06:10 PM - #Permalink
    0
    wwe have setup a test plan in membership pro at the bottom of this page www.tvpbn.com/watch it actually charges $1 if you complete the sale. it's not a real sandbox.
    The reply is currently minimized Show
  • Accepted Answer

    Thursday, March 16 2017, 05:43 PM - #Permalink
    0
    ok I'll take a look

    where can I "subscribe" in the frontend? (I will not actually pay, just simulate what you're describing to see the conversion)
    The reply is currently minimized Show
  • Accepted Answer

    geofhill
    geofhill
    Offline
    Thursday, March 16 2017, 05:38 PM - #Permalink
    0
    We have ran many tests this past 3 days. Definitely the conversions are fraudulent. The conversions are being created before the customer pays the money. Not good. as soon as the buy now button is clicked, the conversion is created showing the commissions. but the customer did not complete the buy now in paypal. Not good. we cancelled the paypal transaction and still the conversion is listed with money credited to the conversion. Really not good. Please open admin and check this out. I have sent you admin details in a previous email.
    The reply is currently minimized Show
  • Accepted Answer

    Monday, March 13 2017, 11:05 AM - #Permalink
    0
    ok thanks.

    Could you give me access to your site to check this in place?
    The reply is currently minimized Show
  • Accepted Answer

    geofhill
    geofhill
    Offline
    Saturday, March 11 2017, 08:44 PM - #Permalink
    0
    The not sales are coming from membership pro subscriptions.
    The reply is currently minimized Show
  • Accepted Answer

    Saturday, March 11 2017, 08:19 PM - #Permalink
    0
    hi

    which extension is causing this?

    I mean, the extension where the "not sales" come from
    The reply is currently minimized Show
Your Reply