Commission assigned to wrong account

munchman
munchman
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Hi, I created 2 test accounts (say A & B) and created a sale via VM using B. The commission was attributed to A (I double checked the link I used). The 'assigned to' seems accurate in the logs, but in conversions everything seems to be assigned to A.

Any help appreciated, Thanks, Ben
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  • Accepted Answer

    Tuesday, February 24 2015, 10:24 AM - #Permalink
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    the system will remember always the first referral, and that is the one that prevails. if you used the referral A first, then the conversion will be assigned to B, even if you used the link B the time of purchase. the initial referral is still A, therefore the assignation is to A.
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  • Accepted Answer

    munchman
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    Tuesday, February 24 2015, 01:01 PM - #Permalink
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    they are different affiliates so there shouldnt be any connection, surely?
    • munchman
      more than a month ago
      to clarify, they have different user log ins for joomla, separate affiliate accounts, yet one seems to be assigned activity from both accounts
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  • Accepted Answer

    Tuesday, February 24 2015, 01:28 PM - #Permalink
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    no, that's not what i was saying. you said yourself that you were making tests. I asume you have used the same computer (even the same browser, maybe?) to access the site using the two different affiliate links. what i'm saying is that the system will remember the FIRST one and this is the one that will dominate, when the user is the same (I mean, the user testing, that is you). it know it is the same computer and/or browser.

    if you really want to try, please try it with a different browser, ideally from a different IP (like a REAL case would be) and then it will assign it to the 2 different accounts.
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  • Accepted Answer

    munchman
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    Tuesday, February 24 2015, 02:57 PM - #Permalink
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    ah, ip explanation makes sense, thanks Germinal. I will try from a different locatio but I suspect that works fine. Thank, Ben
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