unable to play song Issue

waynem
waynem
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Hello,
New install...followed instructions, reach to the point where song is uploaded...but player says "error loading media: file could not be played"
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  • Accepted Answer

    Sunday, April 07 2019, 08:46 AM - #Permalink
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    can you send a link?
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    waynem
    waynem
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    Sunday, April 07 2019, 09:23 AM - #Permalink
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    waynem
    waynem
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    Sunday, April 07 2019, 04:15 PM - #Permalink
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    i guess there is a time frame difference but im still waiting for a reply to know if this thing will work on my site at all or if i made a bad choice
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  • Accepted Answer

    Sunday, April 07 2019, 04:29 PM - #Permalink
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    hello

    it is trying to access this file: http://www.dadlimusic.com/music/songs/feeling3.mp3


    it can't find it, which may be caused by some SEF configuration

    could you send backend access so I can check how things are configured?
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  • Accepted Answer

    waynem
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    Sunday, April 07 2019, 07:51 PM - #Permalink
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    yes thats cause i want it to get the files remotely as opposed to the server it is on...
    So i want uploads to go remotely.


    support
    Welcome!268
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    waynem
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    Sunday, April 07 2019, 07:55 PM - #Permalink
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    dam. how does one edit a post.....
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    waynem
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    Monday, April 08 2019, 05:19 AM - #Permalink
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    manually added file to external server and song played...but there are other issues
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    Monday, April 08 2019, 01:33 PM - #Permalink
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    which issues?
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    waynem
    waynem
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    Monday, April 08 2019, 03:46 PM - #Permalink
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    the layout is not right
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    waynem
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    Monday, April 08 2019, 05:46 PM - #Permalink
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    isnt there anyone else to provide support...
    i suppose you are a busy guy and have to prioritize...
    but i need a lil dedicated support to be on my way
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  • Accepted Answer

    waynem
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    Monday, April 08 2019, 05:48 PM - #Permalink
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    Artist and album layout look bad...only the song layout comes out correctly...
    Full Bootstrap3 on with 2beautify
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  • Accepted Answer

    Monday, April 08 2019, 05:52 PM - #Permalink
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    hi

    I'm here to provide support.

    where can I see those layout issues?

    I try to log in to the backend but I see nothing, just access to the Banners component.. can you check that?
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  • Accepted Answer

    waynem
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    Monday, April 08 2019, 05:57 PM - #Permalink
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    Yes because i reinstalled the component and didnt set the permissions for that account and seeing that i think i placed the login information public. i locked down the profile. however musicol is now in the component list
    please login and confirm
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  • Accepted Answer

    Monday, April 08 2019, 06:00 PM - #Permalink
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    ok I can see it now.

    I'm accessing the website, and I go to artist and album layout.. but they look OK to me...
    can you tell me what you see that is out of place?
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  • Accepted Answer

    waynem
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    Monday, April 08 2019, 06:20 PM - #Permalink
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    I have been trying to accomplish the look on your demo page.....though its not loading now..
    but are the comments supposed to come under the profile image as it is with mine?
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  • Accepted Answer

    Monday, April 08 2019, 06:25 PM - #Permalink
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    yes they are... just like in our demo (you can try again now, it was temporarily down)

    on the artist profile, comments are to the left.
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  • Accepted Answer

    waynem
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    Monday, April 08 2019, 06:47 PM - #Permalink
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    what about the statistics view
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    Monday, April 08 2019, 06:53 PM - #Permalink
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    what do you mean? what about it?
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    waynem
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    Monday, April 08 2019, 08:10 PM - #Permalink
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    as in how do you get it displayed like you have
    dont think i saw the option in the cofig
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  • Accepted Answer

    waynem
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    Monday, April 08 2019, 09:08 PM - #Permalink
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    Also, i dont seem to get it to upload to the remote server via the upload method...i still have to manually upload the file via cpanel
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  • Accepted Answer

    Monday, April 08 2019, 09:12 PM - #Permalink
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    hi,

    1. the stats modules are provided by Content Statistics, which is a separate extension, it's not part of the Music Collection core.

    2. the upload method is only for local server usage. When using an external server, it's only for "pointing" to it (to "read" songs).
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