grumpy1948
grumpy1948
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Hi Germinal

When opening the Payments Manager I would expect to see all Payments Listed. (As in Onvoice manager' However I see an empty list. If I select 'unpaid' I get a list of unpaid payments however if I select 'Paid' I see an empty list again. The only way I see a paid invoice is to enter a 'Contact' name or Invoice number. What is going on?

BTW is there a 'Users Guide' that shows the Accounts Clerk how to use Invoice manager correctly? ie how to raise an Invoice, post a payment etc so that payment status is shown correctly on Front and Back ends?

Frank

Accepted Answer

Thursday, May 18 2017, 03:33 PM - #Permalink
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this problem occurred because you had a payment with no invoice linked to it (don't know how this could have happened...)

I removed it and now it's ok.
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  • Accepted Answer

    grumpy1948
    grumpy1948
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    Thursday, May 18 2017, 06:19 PM - #Permalink
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    Thanks
    I don't suppose you noted the invoice number of the orphan payment?
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