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Blank screen after installing Invoice Manager 2.1.1. I need a solution asap.

Thanks,
John O Connor
Responses (12)
  • Accepted Answer

    vienom
    vienom
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    Thursday, March 02 2017, 11:35 AM - #Permalink
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    worked - thx for the great support !
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  • Accepted Answer

    Thursday, March 02 2017, 11:22 AM - #Permalink
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    ok. this is a php version issue for sure. but it's very easy to solve.

    if you download our component again and reinstall, this issue should be gone.
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  • Accepted Answer

    vienom
    vienom
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    Thursday, March 02 2017, 11:10 AM - #Permalink
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    hopefully this will help

    Notice: Use of undefined constant JSON_UNESCAPED_SLASHES - assumed 'JSON_UNESCAPED_SLASHES' in /var/www/clients/client1/web2/web/newsite/administrator/components/com_jce/models/editor.php on line 269 Notice: Use of undefined constant JSON_PRETTY_PRINT - assumed 'JSON_PRETTY_PRINT' in /var/www/clients/client1/web2/web/newsite/administrator/components/com_jce/models/editor.php on line 269 Strict Standards: Only variables should be assigned by reference in /var/www/clients/client1/web2/web/newsite/plugins/editors-xtd/copysafepdf/copysafepdf.php on line 55 Parse error: syntax error, unexpected '[' in /var/www/clients/client1/web2/web/newsite/administrator/components/com_invoices/views/invoices/tmpl/default_menu.php on line 22
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  • Accepted Answer

    Thursday, March 02 2017, 10:57 AM - #Permalink
    0
    PHP 5.

    if you can enable system error reporting (on joomla configuration) you may be able to see a message that would give us more info about the problem)
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  • Accepted Answer

    vienom
    vienom
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    Thursday, March 02 2017, 10:48 AM - #Permalink
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    system plugin is installed - which php version is required ?
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  • Accepted Answer

    vienom
    vienom
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    Thursday, March 02 2017, 09:12 AM - #Permalink
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    Hi, same problem here - after the installation - blank screen in the backend area.
    • Germinal Camps
      more than a month ago
      hi,

      have you installed the system plugin?

      if you want to send me access, I'll be glad to take a look
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  • Accepted Answer

    Tuesday, September 06 2016, 03:25 PM - #Permalink
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    Hello

    I can asure you the version 2.1.1 works fine, you are the first user to report this problem you are reporting. And clearly it has nothing to do with refreshing the browser, the problem is something else of course...

    I'm very sorry to hear that you won't want to keep using it. If you still want to give it a try, I'll be more than happy to try to assist you if you can provide (privately) limited joomla backend access so I can take a look. It's the only way I can help, because I'm unable to replicate this issue on my end, and haven't seen it before.

    I'm official technical support from JoomlaThat, if that is what was worrying you. You can email me at support@ joomlathat.com

    Many thanks.
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  • Accepted Answer

    Tuesday, September 06 2016, 03:13 PM - #Permalink
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    Under Extensions Manage I uninstalled the extension.
    I then proceeded to install again thinking this would solve the issue. Same happens. Blank screen in admin straight after install.


    I have decided to stop using it. The last update was full of glitches also. Constant problems with always having to refresh the browser for any changes to be displayed after editing Invoices.
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  • Accepted Answer

    Tuesday, September 06 2016, 02:06 PM - #Permalink
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    nobody has had the same issue, otherwise I would have told you the solution already.

    I was asking backend access simply to help, nothing more. I don't know what is causing this, specially if you can't see any error message of any kind even with debug turned on.

    all I can think is maybe some DB update went wrong on the installation of the new version. But can't tell really if I can't see it..

    have you tried to install it again? just re-install to see what happens.
    this is of course no normal behavior - upgrades just go smoothly almost every time.
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  • Accepted Answer

    Tuesday, September 06 2016, 01:53 PM - #Permalink
    0
    I could really do with a reply here asap.
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  • Accepted Answer

    Tuesday, September 06 2016, 12:15 PM - #Permalink
    0
    I will not be giving admin access for obvious reasons.

    I am running the latest version fo Joomla.
    Joomla 3.6.2

    Latest version of Invoice Manager 2.1.1
    Latest version of Invoice Manager Plugin 1.0.0

    After Installing Invoice Manager I was presented with a blank screen in administration when I try and open any part of Invoice Manager.

    Even turning on the debug in Joomla and setting error reporting to development there is no errors displayed.
    When viewing the page source all I can see is the following.

    <html>
    <head>
    <style>

    @media (min-width: 1200px) and (min-height: 800px){
    body{
    overflow-x: hidden;
    overflow-y: hidden!important;
    }
    }
    </style>
    </head>
    <body></body>
    </html>


    What is the solution? I'm sure someone must have had the same issue.

    Thanks,
    John O Connor.
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  • Accepted Answer

    Tuesday, September 06 2016, 12:05 PM - #Permalink
    0
    hi,

    first of, please just REFRESH your browser to make sure all files are reloaded.

    if the problem still occurs, please send me backend access so I can take a look.
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