flameater
flameater
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Hi,

Thank you for your responses on my other questions. I wanted to try whether the updated plugin and other matters on your reply works. However, now new affiliates registered on the system do not show up on the Conversions tab although they appear on the Accounts tab. The system has been set to auto create affiliate accounts when new Joomla accounts are create. Commissions are 1=for first level parent and 2-for 2nd level parents. Using Extended version. Have just downloaded all plugins and reinstalled them including any new versions found. Please check the screenshots below -

1. Created Joomla user Test700 - Accounts tab shows new affiliate but not on Conversions tab. Edited the Affiliate Account to make Root as Parent Affiliate of Test700 - no commission was created under conversions either.
2. Tried the same thing again with new Joomla user Test701. Same results as above - showed up on Accounts tab but not on Conversions tab.

3. Created new Affiliate Account Test702 under Accounts tab. Made its Parent Affiliate Test700. Again showed up in Accounts tab but not on Conversions tab, and as such no commsiions either.

I have emailed you my website admin login and ftp credentials. Please feel free to create and test new accounts there to your satisfaction.

Your assistance is greatly appreciated. My clients are fuming due to their lost business everyday and I am not getting paid for my work.

Thanks.
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  • Accepted Answer

    flameater
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    Wednesday, June 14 2017, 07:03 PM - #Permalink
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    A piece of good news though. Your new plugin version is working!!!

    When I access the website using the affiliate link for Test700 as a guest and register myself as a new affiliate Test703, it shows up on BOTH the Accounts and Conversion tabs with the right commission calculations.

    It seems that new affiliate registration using an affiliate link and the New Affiliate menu page works fine, but not new Joomla User registration or new Affiliate registration using the administrator backend.
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  • Accepted Answer

    flameater
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    Wednesday, June 14 2017, 07:03 PM - #Permalink
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    Will try to purchase products next
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  • Accepted Answer

    Thursday, June 15 2017, 09:53 AM - #Permalink
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    hello there,

    1. why should a conversion be created when a new account is created? we DO have a plugin to assign a conversion for new joomla user registration, but I don't think this is what you're mentioning here..
    creating a new affiliate account does not generate a conversion. it is not supposed to. To create an account (in this case, "automatically" because you're using the "new affiliate for new user" plugin does not mean to create a conversion...

    What I understand that you are saying is that, when a new user registers, you want not only to create an affiliate account for him (which it alrelay does), but also to create a conversion for this action. is this correct?
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  • Accepted Answer

    baggeler2
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    Friday, June 16 2017, 12:32 PM - #Permalink
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    Hello Germinal,
    To me it looks like flameater is looking for same behaviour like I asked/expected/suggested with (of course optional) default parent.
    Idea of this is to have a consistent system where each and every purchase leads to some visible conversion and thus all orders apprear in AT.
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  • Accepted Answer

    flameater
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    Friday, June 16 2017, 08:22 PM - #Permalink
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    Thank you Baggeler2 and hi Germinal,

    This started off because your software cannot capture a conversion when a guest user (using Hikashop) accesses the website and makes a purchase using an affiliate link.

    So what choice have we got? The guest user accessed the website using an affiliate link. Obviously the affiliate will be angry and disappointed that he is not getting his conversion.

    As a work around that we do NOT like to do but are forced to adopt, since you have not resolved this problem despite several weeks had passed since we reported it, we are trying to force the guest user to create an account during Hikashop checkout. We hope, this way the purchase will be captured since he will no longer be a guest by the time the checkout is completed.

    "creating a new affiliate account does not generate a conversion. it is not supposed to. To create an account (in this case, "automatically" because you're using the "new affiliate for new user" plugin does not mean to create a conversion..." - Please refer to the attached screenshot where you list creation of affiliate accounts through AT (not through Joomla) in the Conversions tab. So as long as a new Joomla user is approved as an affiliate (whether automatically or manually) then it should be treated just like any new affiliate account created under AT.

    We really look forward to you resolving the capturing of Guest purchases using an affiliate link, because that way we do not have to resort to the above. Nevertheless, the principle remains the same.

    Thank you.
    "
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  • Accepted Answer

    Saturday, June 17 2017, 07:22 AM - #Permalink
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    Hi guys,

    @Baggeler2, it's not the same thing. The issue that @flameater is having is that guest purchases do not get tracked.
    it's not about a default parent affiliate...

    @flameater, the issue you're having is not clearly identified, and I'm working on it to see what's causing it. Guest purchases should (logically) be tracked, just like registered purchases.
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  • Accepted Answer

    baggeler2
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    Saturday, June 17 2017, 10:50 AM - #Permalink
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    As far as I can see it its about the moment AT is triggered to track an conversion.

    Although I see not the case is slightly diferent, the solution could be pretty similar in both cases. As the issue is a missing registered user, couldnt this be simulated with a default Anonimous' user created for each guest shopper without account?

    Anyway, I think best is to force user to register in order to simplify
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  • Accepted Answer

    flameater
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    Saturday, June 17 2017, 06:07 PM - #Permalink
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    Hi Baggeler,

    Thanks for chipping in. In our case here, forcing buyers to register as affiliates in far from an ideal solution, but it is an option that we considered (but cannot proceed due to the "picking up conversion from Joomla new user registration problems) due to the Guest problem that is being solved.

    This is due to the particular business method and environment that we face here. My client for who the website is being constructed is a manufacturer of fast moving consumer goods eg detergents, etc. His network of affiliates are a network of brick and mortar retailers and grocery stores. He meets up with his affiliates and regularly works with them to sell his products, so they do not merely have an internet presence consisting of people he does not know personally. However, he is also open to people who just wants to sign up online after being introduced by existing affiliates.

    Having this system benefits his existing network of grocers as they do not have to stock up on his physical goods. They would also enjoy more rapid turnover in sales as consumers can order online and not wait until they are free to come over and shop physically. While my client expects to benefit from a growing number of affiliates-introduce-affiliates that would sell his products.

    The problems with buyers having to register as affiliates are:

    1. Buyers don't want to be affiliates. My client produces products that are cheaper and more superior than normal retail products. Customers buy them for these advantages. However, customers have a "oh no, I have to register into another membership scheme?" mentality. There are too many membership schemes over here, the bookstore has one, the pharmacy has one, gas stations have an assortment - the only ones without are probably physicians and lawyers only, even hospitals have their own.

    2. My client charges a registration fee to be an affiliate. This fee goes to pay for administrative overheads related to the running the scheme. Buyers don't want to pay these registration fees, they only want to buy the products.

    3. As I understand it, the way Affiliate Tracker works is that - once A is an affiliate of B then he will always B an affiliate of B. Affiliates join and leave the scheme, and the attrition rate is high. If a customer of affiliate A buys a product, sometimes he needs a bit of reminder from affiliate A every now and then to repurchase. Now if affiliate A leaves the scheme for some other greener grass, affiliate B would not want to sell to the same customer as the commissions would still go to A. So that would leave a trail of has been customers that no one wants to pickup. Although Affiliate Tracker allows multiple accounts per member, people here simply hate such additional complexity. "Open another account just to buy your soap? Wow, the procedures of buying your soap beats the IRS." Be prepared to hear such remarks.

    So, in conclusion, I really look forward to the solution that Germinal is working now to resolve the Guest purchase problem. My client is really irritated now as I recommended Affiliate Tracker to fulfill their needs. But once we get that, we can move forward with the roll out of this marketing channel for my client.
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