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Hello Team,

I am facing difficulty with the Thumbnails rendering on the site. They do not load properly either in the front or backend. Before posting this, I have done a bit of searching in the forum, however, no solution worked for me.

I have attached a screenshot of both front and backend for reference.

System Information:

Music Collection Version: 3.0.5
Joomla Version: 3.7.4
PHP Version: 7.0.21
Site Link: shahbanokhan.com


Please help.

Sincerely,
Syed H

Accepted Answer

Sunday, June 03 2018, 04:34 PM - #Permalink
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Germinal,

I fixed it and would like to share the solution. I was using Akeebad Admin Tools, so I added the cache directory "/cache/muscol/" to have an explicit public access under htaccess maker inside Akeeba Admin Tools and it fixed the issue.

Hope this is found as a helpful resource to others who may face a similar issue.

Regards,
Syed H
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Responses (8)
  • Accepted Answer

    Thursday, September 21 2017, 11:17 AM - #Permalink
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    Tried that with no luck.
    This is strange, there has to be some kind of fix.

    Please help.

    Best Regards,
    Syed H
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  • Accepted Answer

    Sunday, September 17 2017, 08:13 PM - #Permalink
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    I am still in a line waiting for your response. Please consider adding some help.

    Best Regards,
    Syed H
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  • Accepted Answer

    Thursday, August 24 2017, 07:49 AM - #Permalink
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    Hello,

    Thank you for your inputs. I am really off my head now.

    Just a thought; Is there anything to do with the fact that I changed the URLs from non-www to www and then to non-www?

    I remember everything was just fine before I made the above mentioned changes.

    Awaiting your valuable inputs.

    Syed H
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  • Accepted Answer

    Saturday, August 19 2017, 09:32 AM - #Permalink
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    Hello,

    I don't understand what's happening. The thumbnails are correctly created and stored in the cache directory (see screenshot).
    However if you try to access via URL, it says not found..? seems a server issue.. The files are there!
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  • Accepted Answer

    Tuesday, August 08 2017, 05:39 AM - #Permalink
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    Germinal,

    I have sent you the admin link and pass. Kindly do the needful.

    Regards,
    Syed H
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  • Accepted Answer

    Monday, August 07 2017, 09:39 AM - #Permalink
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    can you send me access to the site?
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  • Accepted Answer

    Sunday, August 06 2017, 03:24 PM - #Permalink
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    Germinal,

    Thank you for your inputs. Yes I did, with no luck. Tried to load in different browsers/machines, none worked.
    Please help.

    Regards,
    Syed H
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  • Accepted Answer

    Sunday, August 06 2017, 03:14 PM - #Permalink
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    have you tried clearing the cache?
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