Introduction text no show

Introduction text no show Issue

Wednesday, March 14 2018, 10:29 AM

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Hello Support,

i have a few questions about the CS package we just bought for one of our customers. We specifically have it linked to easyblog to show its statistics.

an overview on installed (and activated) downloads:

Content Statistics plugin - plg_contentstats_3.0.0_3.x.zip
Content Statistics - component com_contentstats_2.0.0_3.x.zip
Notifications plugin - plg_system_csnotifications_1.0.0_3.x.zip
Map module - mod_content_statistics_map_1.7.0_2.5.zip
Evolution in time (Compare & Individual) module - mod_content_statistics_compare_3.0.0_3.x.zip
Rankings and Lists module - mod_content_statistics_1.6.1_2.5.zip
EasyBlog extension - plg_contentstats_com_easyblog_1.4.1_2.5.zip

- is there some documentation on the settings of the component &modules that's up to date?
- Are there any specifics for Joomla! 3.8.5 or PHP version 5.6.31? This question due to the fact we cannot seem to get the Content Statistics (EVOLUTION IN TIME) module to work properly at all and some function like the Introduction text in the Content Statistics (RANKING) modules.

Hopefully we can have some communication going on these issues.

/regards

Boris Monkhorst
Spreadit Online Results
support@spreadit.nl

Responses (14)

Accepted Answer

Germinal Camps

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Wednesday, March 14 2018, 10:32 AM - #Permalink
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hello,

you can find our documentation in https://www.joomlathat.com/documentation/content-statistics

however there's no pre-configuration needed, it's basically "plug and play". you just install them and enable them and it will start working.
to make graphics, this article will guide you if you have questions: https://www.joomlathat.com/documentation/content-statistics/create-graphic-statistics
(also, of course, just ask me any question you may have)

if you have problems with those modules, if you want, please send me a screenshot of the module configuration and I'll take a look.
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Spreadit

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Wednesday, March 14 2018, 10:57 AM - #Permalink
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Hi there and thanx for the reply.

We ofc already read the page on making the first module which is about a older version i assume as current interface is totally different. We have all downloaded packages installed and working it seems, the component shows us easyblog entries and more, the modules are working and we have made a test page with the modules.

but there's just some inconsistencies with the modules.

As example the intro text works for the evolution in time module, but not for the ranking module.

The evolution in time module doesn't show any data in the graph even tho we selected the random data entry option. (attachement screenshot provided)

Attachments:

2018-03-14_11-55-46.png
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Germinal Camps

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Wednesday, March 14 2018, 11:31 AM - #Permalink
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hello

thanks for the info. If you can send me joomla backend access at support@ joomlathat.com, I'll be glad to take a look.
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Spreadit

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Wednesday, March 14 2018, 12:03 PM - #Permalink
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Hia,

sorry it's a live site, we don't give access.
We can however make screenshot of whatever u need to see.
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Germinal Camps

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Friday, March 16 2018, 11:19 AM - #Permalink
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I have just uploaded a re-built of the Evolution in time module. can you download it again and reinstall, and see if you still have the problem?
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Spreadit

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Friday, March 16 2018, 12:49 PM - #Permalink
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Hi,

just downloaded the new version (mod_content_statistics_compare_3.0.0_3.x.zip) and installed it. I see no difference, we didn't change anything in the settings.

Attachments:

chrome_2018-03-16_13-47-18.png
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Spreadit

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Friday, March 16 2018, 12:51 PM - #Permalink
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Heres the html code of the specific page
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Spreadit

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Friday, March 16 2018, 01:09 PM - #Permalink
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i opened the frontend page for public so u can view it https://deleeuw.nl/blog-stats. Its a normal article page with the 3 modules load positions in it
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Germinal Camps

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Friday, March 16 2018, 03:40 PM - #Permalink
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hello,

thanks. the problem with the Evolution module is that it is giving an error on the load data instruction.
it must be related to something in the PHP version... (I don't get this in my installation)

I guess there's no way you can grant me limited FTP access (only to this module files) so I can make a couple tests?
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Spreadit

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Friday, March 16 2018, 03:47 PM - #Permalink
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Hi,

Sorry we just cant grand access and treat our clients website as testbed for your application. As developer it should be pretty easy for you to get a Joomla! 3.8.5 running with PHP version 5.6.31 and test it.
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Germinal Camps

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Friday, March 16 2018, 03:49 PM - #Permalink
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of course it's easy for me, that's not the point. I am the developer of this sofware I have tested in literally hundreds of Joomla and PHP installations, and what I'm telling you is that I don't get the same error that you get, that's why I think it has to be related to some specific configuration on your server (which I can't replicate, because I don't know what it is..)
that's why I ask to test it directly on your server, only there can I find out what's causing this.. do you know what I mean?
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Spreadit

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Friday, March 16 2018, 03:52 PM - #Permalink
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Heya,

yeah i know exactly what you mean
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Spreadit

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Friday, March 16 2018, 04:09 PM - #Permalink
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Dont have the time for it now, but next week ill try to setup up a copy of the current site for u to test with
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Spreadit

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Monday, March 19 2018, 01:59 PM - #Permalink
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Hi,

You have a PM with all info on the copy site, you have access to all. Lemme know if you need more info.
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