hello

I think I maybe know what it is. we recently upgraded this plugin.
would you be so kind to try the following?

open /modules/mod_content_statistics/helper.php and go to line 125

where you see this:

mb_strlen

please replace it for:

strlen

and same a couple lines below: where you see this:

mb_substr

replace for this:

substr

does this help? please let me know

Hi,

Thanks for your reply.

I've made the changes you suggested however they have not helped. The page is still blank white when I try view it via the frontend.

Please let me know if there are any other options I can try?

Thanks and regards.

could you enable error reporting? set it to the maximum.

this way we may be able if some error is showing up and we'll know the problem.

1) OK I've set error reporting to the maximum and this is what was returned for the Ranking module with a blank white screen:

Notice: Undefined property: plgSystemContentstats::$is_robot in /chroot/home/mysite.com/html/plugins/system/contentstats/contentstats.php on line 310

Notice: Undefined variable: groups in /chroot/home/mysite.com/html/plugins/contentstats/com_community/com_community.php on line 451

Notice: Undefined variable: where_selector in /chroot/home/mysite.com/html/plugins/contentstats/com_community/com_community.php on line 462 Parse error: syntax error, unexpected $end in /chroot/home/mysite.com/html/modules/mod_content_statistics/tmpl/table.php on line 31

2) ALSO, here are the error messages for the other modules (that do appear on the site):

Notice: Undefined property: plgSystemContentstats::$is_robot in /chroot/home/mysite.com/html/plugins/system/contentstats/contentstats.php on line 310

Notice: Undefined variable: more_where in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/helper.php on line 87 Notice: Undefined index: 2011-10-01 in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/helper.php on line 149 Notice: Trying to get property of non-object in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/helper.php on line 149 Notice: Undefined index: 2011-11-01 in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/helper.php on line 149 Notice: Trying to get property of non-object in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/helper.php on line 149 Notice: Undefined index: 2011-12-01 in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/helper.php on line 149 Notice: Trying to get property of non-object in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/helper.php on line 149 Notice: Undefined index: 2012-01-01 in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/helper.php on line 149 Notice: Trying to get property of non-object in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/helper.php on line 149 Notice: Undefined index: 2012-02-01 in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/helper.php on line 149 Notice: Trying to get property of non-object in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/helper.php on line 149 Notice: Undefined variable: names in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/helper.php on line 198 Notice: Undefined variable: backcolors in /chroot/home/mysite.com/html/modules/mod_content_statistics_individual/tmpl/default.php on line 74 Article views over the past 6 months

3) Lastly the following error message appears at the top of the admin screen in the admin when I click into any module to edit it:

Notice: Undefined variable: one_of_us in /chroot/home/mysite.com/html/plugins/system/contentstats/contentstats.php on line 75


Thanks and regards.

hello

don't worry about the NOTICES.

the problem is this one:

462 Parse error: syntax error, unexpected $end in /chroot/home/mysite.com/html/modules/mod_content_statistics/tmpl/table.php on line 31

this is quite strange, because I have checked this file several times and there are no error syntaxes

have you somehow modified this file?

in any case, can you just please go to module parameters and set a LAYOUT that is NOT the Table layout? this will most likely avoid this problem!

Hi again,

I haven't modified any of the files.

I've tried all the layout options. The only options that work are the 'Google' chart bars and pie. All the other layouts give the error.

Here are the errors for the bars and default layout:

Parse error: syntax error, unexpected $end in /chroot/home/mysite.com/html/modules/mod_content_statistics/tmpl/bars.php on line 99

Parse error: syntax error, unexpected $end in /chroot/home/mysite.com/html/modules/mod_content_statistics/tmpl/default.php on line 25

Please let me know the next step to resolve this issue?

Thanks and regards.

ok

well the only way I can help oyu is taking a loot at it myself, at the code. could you end me Joomla and FTP access to the site?

Hi again,

I'm now focused on trying to get this module to work.

I installed the Ranking module into a fresh Joomla 2.5.4 site with a fresh install of Jomsocial 2.6 and Joomlart ja social template.

I'm using the jomsocial plugin and I've checked all my settings.

Again I've tried the different layout options and the only ones that work are the google charts.

The same errors appear as described before so it seems that this is a bug with your module.

Please can you let me know how I can securely send you the login details so that you can take a look at my site?

Thanks and regards.

send them at joomlastatistics@gmail.com

I have encountered this error after I installed the Content Statistics (RANKING) module.

Parse error: syntax error, unexpected $end in C:\xampp\htdocs\current\churchdemo\modules\mod_content_statistics\tmpl\default.php on line 26

The content provider is K2.

I see that 2 other people have reported this same, you've responded to them but have not suggested a solution in the forum.

Please can you help ASAP. Thanks

just a quick question: is you PHP short_open_tags directive set to ON on your server? can you check it?

Hello Germi,

short_open_tag = Off

Should this be on?

The default layout works ok with the short_open_tag = On. Thanks
I think the short tags should be changed, I am not an expert so it is your call.

I have the same issue. I just purchased within the last week or so. I am glad I found this. Publishing this module basically gives a 500 error of server configuration issue.

Working on Microsoft 2008 IIS7 server.
Joomla 2.5.6

What else can I provide to help this bet resolved?

Thanks,
TracyT

can you check if your short_open_tags PHP directive is set to ON?

Thanks for your reply Germi.

Here are my settings:
; short_open_tag
; Default Value: On
; Development Value: Off
; Production Value: Off

Since this is a production server, I think they are off. Should I turn to on?

definitely! can you do that?

Awesome. Everything works now...