Affiliate commission Issue

Arie
Arie
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Dear sir,

Customer made an affiliate account and placed the tracking id on his website.
Now a visitor comes and clicks on the link, he goes to the webshop and orders a product.
The affiliate get the commission.

Now that same visitor goes to again the same webshop a few days later and order again a product.
Now the affiliate doesn't get a commission for applying the customer.
Is it possible to track this sell and give the affiliate again commission for that customer?

My customer says affiliate always works that way.

Kind regards,
Arie

Accepted Answer

Tuesday, June 25 2019, 10:21 PM - #Permalink
0
Hello

the sale is ALWAYS tracked, no matter if the user comes in a few days later. That's what the cookie is for
and if the user is logged in, he is also tracked "forever" by the affiliate system
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