Traffic logs page is white

0
Hi,

our traffic log page is white in the front-end.

thanks!
Responses (12)
  • Accepted Answer

    Tuesday, April 05 2016, 11:12 AM - #Permalink
    0
    Hi,

    yes, I understand perfectly. Is showing the index.html inside the logs folder. I've renamed the link to /affiliate-logs and is working correctly now.

    Thank you for your time!
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  • Accepted Answer

    Monday, April 04 2016, 04:31 PM - #Permalink
    0
    ok, I think I know what's going on.. finally figured it out.

    what's happening is that when there's no "index.php", it actually is showing you the /logs folder (which is standard in joomla)

    that's all! :) do you know what I mean?

    you can't have an URL that is just "/logs" because there's a folder with the same name...

    so, what you would need to do, is rename this URL, to something like /affiliate-logs or whatever you prefer.

    do you know what I mean?
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  • Accepted Answer

    Friday, April 01 2016, 01:32 PM - #Permalink
    0
    Hi,

    I've received your email with your question:

    if you turn off SEF, you mentioned that it worked fine, is that correct?


    My answer:
    No, is working fine with SEF enabled and disabled. It doesn't work when I enable Joomla URL rewriting. In fact today after testing again it looks that when index.php is missing from the link the page is white. Please see attached screenshot.
    Attachments:
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  • Accepted Answer

    Friday, March 25 2016, 01:45 PM - #Permalink
    0
    Hi,

    I've sent the email with the FTP logins.

    thanks!
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  • Accepted Answer

    Tuesday, March 22 2016, 11:13 AM - #Permalink
    0
    Hi,

    Please let me know how can I send you FTP access?

    I prefer to keep it private and not post it on the forum.
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  • Accepted Answer

    Monday, March 21 2016, 03:52 PM - #Permalink
    0
    hmm... could it be that there is no specific sef_ext (extension for sh404sef) for affiliate tracker?

    if you want, send me FTP access and I'll try to check a couple things...
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  • Accepted Answer

    Monday, March 21 2016, 03:50 PM - #Permalink
    0
    Hi,

    I've found from where the issue is coming.

    The problem is when sh404SEF and Joomla "Use URL Rewriting" options are enabled.

    sh404SEF is no longer having the mod_rewrite option available and is recommended to use Joomla URL Rewriting instead.

    If I disable sh404SEF and use only Joomla core SEF and URL Rewriting enabled everything is working fine.

    If I do not enable URL Rewriting in Joomla, sh404SEF is working correctly and is displaying the logs page.

    Do you have any suggestions how can I fix this? The problem is only on Affiliate Tracker and only with the logs page.
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  • Accepted Answer

    Saturday, March 19 2016, 11:41 AM - #Permalink
    0
    I see. just to test, what happens if you disable SEF? dos the page show up blank too?
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  • Accepted Answer

    Friday, March 18 2016, 04:45 PM - #Permalink
    0
    Hi,

    We use sh404SEF. I'm accessing the link via front-end menu.

    Please see attached screenshot.
    Attachments:
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  • Accepted Answer

    Friday, March 18 2016, 04:32 PM - #Permalink
    0
    this is the URL for affiliate tracker's log page?.. just /logs?

    how do you access it?
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  • Accepted Answer

    Friday, March 18 2016, 04:29 PM - #Permalink
    0
    Hi,

    yes. On the back-end I can see the logs of all accounts including the one that I'm logged-in the front-end.

    Please see attached screenshot.
    Attachments:
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  • Accepted Answer

    Thursday, March 17 2016, 05:55 PM - #Permalink
    0
    what you mean? are you logged in with an affiliate's account who has logs ¿?
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