Can't install Issue

aka-ra
aka-ra
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Hi,

I just purchased Affiliate Tracker and I'm having issues.

I installed the component and plugin successfully to Joomla 4.1.5, PHP 8.1.13

However when trying to create and account I got a database error.

I did a backup recovery of Joomla.

I then tried to re-install and now have an error on install

See attached image
Responses (5)
  • Accepted Answer

    Monday, December 12 2022, 11:58 AM - #Permalink
    0
    Hello,

    The support on the weekend is mostly closed (except for urgencies). You did send the access to your site indeed, but on a Sunday.

    I will take a look at it today.

    However if you prefer to get a refund on your purchase, I can do that instead.

    Thanks,
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  • Accepted Answer

    aka-ra
    aka-ra
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    Monday, December 12 2022, 11:49 AM - #Permalink
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    Getting quite frustrated here.

    I purchased your extension on Friday and I appreciate we've had the weekend since then...

    However, not answering my question on your support policy is a bit of a concern.

    I'm close to running out of patience and on the verge of asking for a refund.

    Please let me know what is going on.

    This level of service is really not good enough for a paid extension!
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  • Accepted Answer

    aka-ra
    aka-ra
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    Monday, December 12 2022, 09:30 AM - #Permalink
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    Shortly after your response I created a user account and emailed you the details but have since not had a response.

    Could you please answer the previous question about what the the support time frame is and operating hours so I can plan my schedule...
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  • Accepted Answer

    Sunday, December 11 2022, 11:56 AM - #Permalink
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    Hello,

    Can you access the Affiliate Tracker component even with this error?
    The only way I can check what could be happening is to access the Joomla admin backend myself and try it.
    If you want, you can send me access at support@ joomlathat.com
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  • Accepted Answer

    aka-ra
    aka-ra
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    Sunday, December 11 2022, 08:47 AM - #Permalink
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    Just wondering when I will get a response?

    What are the support hours and expected response time?
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