Player not responding

0
I uploaded mp3's via FTP. Then I Linked the files correctly in the Music Collection and they all show up fine on the front end in the player.
But when you click play, nothing plays.

I have already given you admin access but if you need it again I can send it. The player is on a registered access page:
http://dissolutionrecords.com/index.php?option=com_muscol&view=album&id=6&Itemid=184

You will need to be logged in to view the player.
Responses (15)
  • Accepted Answer

    Thursday, October 02 2014, 09:36 AM - #Permalink
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    please send the access again.
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  • Accepted Answer

    Thursday, October 02 2014, 02:43 PM - #Permalink
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    Thank you for your response.
    Problem solved .. you were right.. it was a bad file path.
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  • Accepted Answer

    Friday, October 10 2014, 05:17 PM - #Permalink
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    OK.. I got the mp3's working fine.. now the only problem remaining is that it will not load .wav files into the player even with the correct link:
    http://dissolutionrecords.com/tracks/tdl/wav/downtown-radio.wav
    That file is good and exists.. but when I add new song with that path I get the following error: (see attached)

    "Error loading player:
    No playable sources found"
    Attachments:
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  • Accepted Answer

    Friday, October 10 2014, 05:19 PM - #Permalink
    0
    wav is not a supported format. you have to use Mp3
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  • Accepted Answer

    Friday, October 10 2014, 05:23 PM - #Permalink
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    ..Also if you click on the download icon you get this:


    Fatal error: Call to undefined method JDocumentRaw::isHtml5() in /mnt/home2/dissolut/public_html/libraries/joomla/document/html/renderer/head.php on line 68
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  • Accepted Answer

    Friday, October 10 2014, 06:04 PM - #Permalink
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    Oh.. I didn't know that.. is it a lot of work to get that to work?
    Because in the real world you normally allow mp3 for sampling but you need to provide a wav version for the DJ and Media people to download.
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  • Accepted Answer

    Friday, October 10 2014, 06:06 PM - #Permalink
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    it's not something that can be done.. The jwplayer simply doesn't support WAV. not for online playing...
    in any case you could have some custom work done where you can upload the 2 versions, one to be played online (mp3) and the other to be downloaded (wav)
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  • Accepted Answer

    Friday, October 10 2014, 06:39 PM - #Permalink
    0
    Ok.. Thank you for all your time and support... I guess it is what it is.
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  • Accepted Answer

    Monday, October 13 2014, 06:04 AM - #Permalink
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    Do you know what causes this when clicking on the download button?... the player plays fine but won't download the tracks:

    Fatal error: Call to undefined method JDocumentRaw::isHtml5() in /mnt/home2/dissolut/public_html/libraries/joomla/document/html/renderer/head.php on line 68
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  • Accepted Answer

    Monday, October 13 2014, 03:34 PM - #Permalink
    0
    I can't see the downloda button in that page... can you enable it?
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  • Accepted Answer

    Monday, October 13 2014, 03:40 PM - #Permalink
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    Ok Done.. but I need to disable quickly since I sent out a press release
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  • Accepted Answer

    Monday, October 13 2014, 04:33 PM - #Permalink
    1
    looks like the problem is coming from some extension other than Music Collection

    are you using any extension in joomla (a plugin probably) related to HTML5? something is making the download link break, and it's not caused be MC...
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  • Accepted Answer

    Monday, October 13 2014, 04:43 PM - #Permalink
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    No I haven't installed anything new except DropFiles.. which I just totally disabled.
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  • Accepted Answer

    Monday, October 13 2014, 04:44 PM - #Permalink
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    can you please send me FTP access at support@ joomlathat.com ?
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  • Accepted Answer

    maurigr87
    maurigr87
    Offline
    Sunday, January 24 2016, 09:40 PM - #Permalink
    0
    germi, it seems he was having the same problem i am facing now, did you find what was wrong?

    i can play the files but the download gives me a jdocument raw error and generates an internal server error 500
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