music collection problem

labo
labo
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Hi,
I have buy music collection, but i have problem with my template.
Please is possible refund the payment.
I have buy this morning
many thanks
Responses (5)
  • Accepted Answer

    Wednesday, January 28 2015, 04:17 PM - #Permalink
    0
    hello,

    no, we cannot just refund the payment like that, first we need to take a look at the problem to be able to help you solve it! can you send us a link to the website and indicate to us what the issue is?
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  • Accepted Answer

    labo
    labo
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    Wednesday, January 28 2015, 04:26 PM - #Permalink
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    given the problems with responsive I have changed project and I found a better solution.
    Now the part I do not need more ... would be appreciated refund...
    • Germinal Camps
      more than a month ago
      but which problems with responsive? can I take a look?
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  • Accepted Answer

    labo
    labo
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    Wednesday, January 28 2015, 04:38 PM - #Permalink
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    i have change project...i disable music collector...
    refund?
    • Germinal Camps
      more than a month ago
      this sounds suspicious. you purchased the software and after a couple hours you change the project? I really don't understand. We can give you a refund if you're not going to use the software, but this is quite odd. when somebody has an issue usually they ask us about it, we take a look, etc. I haven't seen before that someone purchases and instantly "changes the project" to something else. sounds weird.
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  • Accepted Answer

    Wednesday, January 28 2015, 04:44 PM - #Permalink
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    we have issued the refund.
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  • Accepted Answer

    labo
    labo
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    Wednesday, January 28 2015, 05:07 PM - #Permalink
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    your component although excellent, did not get along with my template, in the search for an alternative template I found a template pro quickstart which solved all my problems without your component.
    I would greatly appreciate your behavior and component.
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