JW Player mobile devices Issue

joe
joe
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Just upgraded to the new version and ran into a few snags.......

On mobile phones the new JW player doesn't function on some browsers, it just sits there when you click the play button or it doesn't load at all and I get the following error message

Google Chrome: Player does not work - Error setting up player: Invalid license key.

It functions properly on the desktop sites

In addition the Music Collection main page no longer loads. Instead I just get the letter-bar, a search box and a spinning icon which I guess should be loading all of the albums.

Accepted Answer

Wednesday, August 09 2017, 10:27 AM - #Permalink
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hi!

I just tried with Chrome and the player seems to work...

the search issue seems to be related to the Bootstrap JS versions

what is the Bootstrap option set in MC main parameters?
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  • Accepted Answer

    joe
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    Wednesday, August 09 2017, 09:54 PM - #Permalink
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    I uninstalled some other components and now the Bootstrap JS version functions fine when set to FULL VERSION 3 and artists now load. Is there an option to use the old artists grid layout?
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    joe
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    Wednesday, August 09 2017, 07:50 PM - #Permalink
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    I currently have it set to minimum version 3 but I also have tried Full Version 3 and the No option as well with no change. I will see if my phones chrome browser needs an update and try a few other devices as well
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