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Invoice Pay Now link doesn't work Issue

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Sunday, February 19 2017, 01:23 AM
WEBSEO
WEBSEO
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Hi,
I sent myself a test invoice and I noticed that the link at the bottom of the invoice ("Pay Now") doesn't work.
When I copy the link I get something like this:

x-msg://354/http://mybestwebsiteexample.com/index.php?option=com_invoices&view=payment&id=23

Once I take out the line before the url (x-msg://354/), the link works fine.
How can we fix this?

Thank you for your support.:)
BM
Responses (9)

  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Monday, February 20 2017, 12:05 PM - #Permalink
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    this looks like something (maybe your email service?) is adding this weird prefix to the URL.

    what happens if you open with a different email service?
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  • Accepted Answer

    WEBSEO
    WEBSEO
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    Monday, February 20 2017, 01:28 PM - #Permalink
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    Do you mean using a different email application like Thunderbird or Gmail?
    If that is what you ask, yes, we tried, same problem. The prefix seems to be added at the point of delivery (our website, using Invoice Manager), and the Pay Now link does nothing if you click on it.
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  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Monday, February 20 2017, 04:56 PM - #Permalink
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    ok well then it's your email sending system...

    it's not Invoice Manager adding it, for sure. You must have some middleware (some layer "in between" that is pre-processing the emails and adding this.

    any idea what it may be?
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  • Accepted Answer

    WEBSEO
    WEBSEO
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    Monday, February 20 2017, 05:22 PM - #Permalink
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    How about the Firewall plugin? (RSfirewall).
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  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Monday, February 20 2017, 05:23 PM - #Permalink
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    I don't know... could be. what happens if you disable it?
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  • Accepted Answer

    WEBSEO
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    Monday, February 20 2017, 05:30 PM - #Permalink
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    I do not know what happened, I created a new invoice and the link is now working...
    I can tell you we tried at least half a dozen times before without luck.
    We hope it will stay on! :)

    Thank you for your kind support.
    BM
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  • Accepted Answer

    WEBSEO
    WEBSEO
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    Monday, February 20 2017, 06:11 PM - #Permalink
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    Ok, we just sent another invoice and the problem returned. :(
    We will try with the firewall disabled and will let you know the results.

    Thanks.
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  • Accepted Answer

    klmgraphics
    klmgraphics
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    Monday, March 06 2017, 06:27 PM - #Permalink
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    Did you ever find out what is causing this?
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  • Accepted Answer

    WEBSEO
    WEBSEO
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    Tuesday, March 07 2017, 02:46 PM - #Permalink
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    We found that the regular "invoice" works fine.
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