Instalation problems

jbstudio
jbstudio
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Hi!
I have a problem with installation.

You don't have the System - Content Statistics plugin enabled in your site. This plugin must be installed and enabled for Content Statistics to work. Read our installation instructions for more information

You don't have any extension plugins for Content Statistics enabled in your site. Please, proceed to install at least one extension plugin for Content Statistics to start tracking data. Read our installation instructions for more information

But I did install Content Statistics plugin and extension plugins for Content Statistics as well
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  • Accepted Answer

    Thursday, September 18 2014, 10:03 AM - #Permalink
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    and did you enabled them?
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    jbstudio
    jbstudio
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    Thursday, September 18 2014, 11:34 AM - #Permalink
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    Yes I did
    • Germinal Camps
      more than a month ago
      that sounds strange then... could you send me joomla admin access at support@ joomlathat.com so I can take a look at it?
      by the way, we sent you an email earlier today which you need to answer as soon as possible to activate your account. thanks!
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    jbstudio
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    Thursday, September 18 2014, 12:28 PM - #Permalink
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    Yes I did receive you e-mail and I have done what you been asked for.
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  • Accepted Answer

    jbstudio
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    Thursday, September 18 2014, 12:30 PM - #Permalink
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    Content Statistics is working now.
    But I can't see there any data (( and I can't see there any charts ((
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  • Accepted Answer

    Thursday, September 18 2014, 12:38 PM - #Permalink
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    hello,

    so.. what did you change to make it work?
    have you created any charts?
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    jbstudio
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    Thursday, September 18 2014, 12:42 PM - #Permalink
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    I don't know it just works now.
    But there is no data ((
    I haven't done any charts, I do not know how to do it
    Do you support joomshopping?
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  • Accepted Answer

    Thursday, September 18 2014, 12:50 PM - #Permalink
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    here you can see how to craete charts: http://www.joomlathat.com/documentation/content-statistics

    there's no data in the backend component? which pluings have you installed? what data you want to record?

    no, joomshopping is not supported.
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  • Accepted Answer

    jbstudio
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    Thursday, September 18 2014, 12:52 PM - #Permalink
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    Woow it is a big problem! I need this statistic only for joomshopping
    Can I get my money back?
    • Germinal Camps
      more than a month ago
      well, yes, you can if that's what you want. but.. really? you didn't check which extensions were compatible before purchasing? that seems odd.. there's a lot of information on our website, there's a complete list of all the supported extensions. you didn't check if the only one you wanted statistics for was compatible?!
      such integration plugin, which does not exist at the moment, could be customly created with our Custom Coding Service. Which kind of data are you looking to track for Joomshopping?
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  • Accepted Answer

    jbstudio
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    Thursday, September 18 2014, 01:01 PM - #Permalink
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    I saw that you support some components like VirtueMart and I decided for some reason that you have to support JoomShopping as well. It is a popular component. I would like to collect information about what products people see, witch categories, sales, news and etc.
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  • Accepted Answer

    jbstudio
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    Thursday, September 18 2014, 01:46 PM - #Permalink
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    I did try other statistic components and they always support all components by default. Honestly I didn't actually think that it is possible that your component is not supporting joomshopping and others components. For this price I paid for your product I think it should support everything.

    Please let me know how I can get my money back?
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  • Accepted Answer

    Thursday, September 18 2014, 01:56 PM - #Permalink
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    I will issue the refund now, you should receive it within minutes.

    which other statistic components support all components by default, if you don't mind sharing it with us?

    thanks!
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    jbstudio
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    Thursday, September 18 2014, 01:59 PM - #Permalink
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    Thanks for refund you made.
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    jbstudio
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    Thursday, September 18 2014, 02:02 PM - #Permalink
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    Let me know please when you will support joomshopping
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    Thursday, September 18 2014, 02:57 PM - #Permalink
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    sure.

    so, can you please tell us what is that extension you were mentioning that has statistics support for all components?
    thanks!
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  • Accepted Answer

    jbstudio
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    Thursday, September 18 2014, 04:54 PM - #Permalink
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    I am not really sure that anti promotion of your product will be good for your business.
    • Germinal Camps
      more than a month ago
      oh, don't worry. Please send it to me directly at support@ joomlathat.com. Thanks!
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