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GeoLocation suddenly stopped working.

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Friday, August 21 2015, 04:05 AM
Mike Quigley
Mike Quigley
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GeoLocation suddenly stopped working about a month ago.... for no apparent reason.

I have configured the plugin as follows (alo shown in the attachment):

Do not store these IPs: blank
Do not store these User ID visits: 516 (a valid user id)
Do not store these User Agent visits: googlebot,Googlebot-Mobile,Googlebot-Image,msnbot,Bingbot,MSNBot,MSNBot-Media,AdIdxBot,BingPreview,yahoo,facebookexternalhit,Holmes,YandexBot,YodaoBot
Track Data: From Everybody
Use IP Geolocation: YES
API key (ipinfodb.com): I have tried 2 different (and valid), keys from infoDB
Method to connect to API server: I have tried BOTH CURL and file_get_contents.. but with no difference

Nothing seems to work.... Am I missing something???? and I am puzzled as to why it just stopped working all of a sudden??

thanks,
Mike
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Responses (3)

  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Friday, August 21 2015, 11:39 AM - #Permalink
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    The way you describe, it is possible that ipinfodb.com has bloqued your server's IP (I don't know why)
    If you ask them they will tell you if it's blocked, and unblock it.
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  • Accepted Answer

    Mike Quigley
    Mike Quigley
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    Thursday, August 27 2015, 02:47 AM - #Permalink
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    Hi , and thank you for your reply.

    I have contacted support at infodb.com, and they say that all is good on their server, and that my account is working fine.

    I still cannot see any geolocation though....
    My (valid) IP address on the website server is: "Current IP Address: 202.191.62.239".
    This comes from a query of: $response = file_get_contents('http://checkip.dyndns.com'); echo $response; which was run from the website.

    The API Key I am using is: 8dc2946fe1cf25c7b757a14e96a4047745bc3f728464387dd15d5e6786b80214 and the method of connecting to the infodb.com server is “file_get_contents” (I have also tried curl with the same no-show result)

    There are currently 15,903 entries on the table associated with Content Statistics......... I can't imagine it, but is there any possibility that this large number is somehow causing this issue????

    Do you have any other ideas, because I would like to continue using this component/plugin, but not showing the location is a problem for me.

    Recall, that it just seemed to stop working suddenly.... and for no apparent reason that I can see.

    Regards
    Mike
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  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Thursday, August 27 2015, 09:37 AM - #Permalink
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    hello Mike,

    the 15,903 entries are not a problem. it's really a very small table. Anything below 300,000 is nothing to worry.
    And in any case, it would not affect the geolocation, it's a separate thing.

    at this moment I don't have an idea of what could have caused this. if you can send us joomla and FTP at support@ joomlathat.com I'll take a look as soon as possible.
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