Missing Geolocation info Issue

sircal
sircal
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I reveived an API key from IPInfodb. The only thing I wasn't sure about was the form asked me for my server's ip. It is with Hostpapa and the docs I have mention a shared ip address of 69.172.239.150 so I put that in. I chatted online with Hostpapa support and they also said this was ok ip. It don't think it was asking for my own ip address as the form was already displaying that.

I got a confirmation email from IPInfodb with a key which i pasted into the plugin.

Anyway the activity page is showing some visits but all geolocation info is blank.
Any ideas?
Responses (8)
  • Accepted Answer

    Wednesday, July 12 2017, 04:57 PM - #Permalink
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    hmm... I don't know. If you inputted the Key correctly it should be recording the geolocation data.
    is it possible that the IPinfoDB.com site may be blocking your server's requests, for some reason?
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  • Accepted Answer

    sircal
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    Wednesday, July 12 2017, 05:32 PM - #Permalink
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    Have you experienced IPInfoDB blocking requests from host providers in the past?
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  • Accepted Answer

    Wednesday, July 12 2017, 05:37 PM - #Permalink
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    in very few occasions, yes.
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  • Accepted Answer

    sircal
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    Wednesday, July 12 2017, 07:06 PM - #Permalink
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    Well even if I log into IPInfoDB the website is totally mute as regards any support, so I cannot ask them if that is the case.

    So how can I find out if the server request is being blocked? And even if I found out from my host provider that was the case, how can I get hold of IPInfoDB to stop it? Seems a total dead end even now as IPInfoDB.com is so totally noncommunicative.

    In the very few cases you report could you fix it?

    I did notice that there are a number of alternative ip geolocation providers. Why are we locked onto just one?

    Thanks
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  • Accepted Answer

    Thursday, July 13 2017, 06:56 AM - #Permalink
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    hello

    if you can send me joomla and FTP access, I'll make a couple checks on the code to see if it's the server being blocked, or something else.
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    sircal
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    Thursday, July 13 2017, 07:41 AM - #Permalink
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    If I place the login info here does it get displayed for all logged in users to se?
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  • Accepted Answer

    Thursday, July 13 2017, 10:33 AM - #Permalink
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    it does. you can send it privately to me at support@ joomlathat.com
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  • Accepted Answer

    sircal
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    Saturday, July 22 2017, 12:30 PM - #Permalink
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    Hi,
    I sent you an email on 20/7 with my site login details. Did you receive it? If not, maybe fell into your spam folder.
    Thanks
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