component is not counting

albertje
albertje
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Hello, i have installed everything and happy that log file is working i think but now when i order with an affiliate account link then the system is not calculating the fee for the affiliates.

The important configuration i have added as screenshot.

The pluging wich are needed are active.
Responses (12)
  • Accepted Answer

    Friday, November 10 2017, 11:00 AM - #Permalink
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    please download the latest version of the VirtueMart - affiliate plugin on our website.
    and try again
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  • Accepted Answer

    albertje
    albertje
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    Friday, November 17 2017, 06:10 PM - #Permalink
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    Hello Germinal. What i do it is still not counting. I used an laptop what was not visites the website.

    I used the affiliatie link and this was also shown in the log.

    Maybe the problem is i go to http://tabs.123domeinregistratie.nl/?atid=2 and then i am in the website. When i click webshop then i see http://tabs.123domeinregistratie.nl/index.php/webshop so/?atid=2 is gone.

    Should this be the problem.

    Regards Albert.
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  • Accepted Answer

    Saturday, November 18 2017, 08:55 AM - #Permalink
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    no.. the problem is not that atid=2 is gone. as long as it's in the first link it should be recorded in logs.

    is the system plugin correctly installed?
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  • Accepted Answer

    albertje
    albertje
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    Saturday, November 18 2017, 12:05 PM - #Permalink
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    Hello Gemrinal,

    here are the screenshots from these plugins.
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  • Accepted Answer

    Monday, November 20 2017, 12:18 PM - #Permalink
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    can you send me joomla admin access please?
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  • Accepted Answer

    albertje
    albertje
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    Tuesday, November 21 2017, 10:48 AM - #Permalink
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    Hello Germinal,

    http://tabs.123domeinregistratie.nl/administrator

    regards Albert

    I appreciate your help
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  • Accepted Answer

    albertje
    albertje
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    Tuesday, November 21 2017, 12:33 PM - #Permalink
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    sorry,

    i see my connection in the log file but i see no conversions

    regards Albert
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  • Accepted Answer

    Tuesday, November 21 2017, 11:50 AM - #Permalink
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    Hello

    I noticed you didn't have the latest version of the VM plugin for Affiliate Tracker installed.

    I installed it for you. can you try now?
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  • Accepted Answer

    Tuesday, November 21 2017, 12:39 PM - #Permalink
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    I just accessed your website, placed and order and then in the backend I set it as "confirmed".
    the conversion appears on conversions tab...

    please try to re-create the whole process: open a new incognito window, access the site using an affiliate link, place the order, etc..
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  • Accepted Answer

    albertje
    albertje
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    Tuesday, November 21 2017, 12:44 PM - #Permalink
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    Hello,

    i see it too now.. I was to fast i think.

    so i wanted to let you know this but you are to fast for me ;-)

    so i think it is working fine now.

    The problem is that i used an old vm plugin. But this plugin was listed on my download list and i didn't see the new version.



    Regards Albert
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  • Accepted Answer

    Friday, December 15 2017, 04:46 PM - #Permalink
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    We are having the same problem, but we've installed both the latest version of the plugin and component as well as the Hikashop version. No affiliate payments are being recorded, yet the log is working. All orders are "confirmed".
    • Germinal Camps
      more than a month ago
      if you want to send me access I can take a look.
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  • Accepted Answer

    Monday, December 18 2017, 05:54 PM - #Permalink
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    Private Message sent. Thank you.
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