flameater
flameater
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Hi guys,

I have this hierarchy: Root > Test101 (Level 1 commission is 1 and Level 2 is 2). Using Test101's Referral Link,I visit the website and purchased and paid a product (using Hikashop).

Now the transaction shows up in Conversions with commissions both for Test101 (1) and Root (2) - correct. But on the Accounts page there is only the Create Button for Root only. No Create Payment Button for Test 101. Both users have Paypal Accounts configured but Test101 also has a Bank Account configured.

Please refer screenshots below.
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  • Accepted Answer

    flameater
    flameater
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    Tuesday, June 06 2017, 10:52 AM - #Permalink
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    No reply at all after 5 days?
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  • Accepted Answer

    Tuesday, June 06 2017, 11:05 AM - #Permalink
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    hello,

    missed this post.. lots of posts these days.

    this is because the "amount owed to owner" is negative (-7) therefore there will be no payment button...
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  • Accepted Answer

    flameater
    flameater
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    Friday, June 09 2017, 08:02 AM - #Permalink
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    I didn't notice that. How can the amount be negative?
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  • Accepted Answer

    Friday, June 09 2017, 08:05 AM - #Permalink
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    probably you did some tests and there's a payment "paid" to the user (a fake payment) for a value greater than the amount that is owed.
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